AV Agents Support

AV Agents Product Installation Guides:

All Mounting Products

Warranty:

AV Agents warrants its manufactured products to be free of defects in material and workmanship for LIFE! AV Agents disclaims liability for any modifications, improper installation and/or installations over the specified capabilities.

AV Agents will not be responsible for damage to AV Agents products caused by misuse, abuse, failure to properly package the product for return or for damage caused by carriers during shipment to or from AV Agents. Any repairs to our products required due to misuse, abuse or shipping damage or repairs of defective parts will be performed at the current rates established by AV Agents for factory service.

AV Agents honors and supports all manufactured supplied warranties. AV Agents does not provide extended warranty options without a support contract. These extended warranties are purchased through the manufacture and managed by a support agent on our team. 

It is the clients responsibility to inspect product promptly. If a display or product is damaged in shipping, you have 24 hours to notify AV Agents of the damage(s). It is recommended that things are inspected at the moment of delivery, especially displays. The larger the display, the more fragile they are. 

Return Policy:

All merchandise returned to AV Agents must be returned with prior authorization by a Customer Service Agent. Defective or product received incorrectly due to an error on AV Agents part will be credited to your account in full once product is returned. In situations where the dealer needs to return merchandise due to a change in its project/equipment or due to ordering incorrectly, a charge will apply as follows.

AV Agents manufactured products invoiced in the past:

  •   0-30 days – 20%

  • 31-60 days – 30%

Bundled Solutions from various manufactures invoiced in the past:

  •   0-30 days – 25%

  • 31-60 days – 50%

Reduced fees may be given for an accompanying reorder of equal or greater value. Returns are not allowed for merchandise over 60 days old. Products returned that are damaged or missing parts will not be eligible for credit unless they can easily be made sale-able. Additional charges for parts and labor may apply.